Feedback & complaints
Feedback and complaints
Your feedback — positive or negative — helps me improve. Raising a concern will never affect the service you receive.
Talk to me first
If something isn’t right, please let me know. You can raise it in a session, by email or by phone.
- Tell me what happened and what you would like to happen. You can have a support person or advocate help you.
- I will acknowledge your feedback, treat it confidentially, and look into it.
- I will tell you what I found and what I will do, and keep a record of the complaint and outcome.
- If you’re not satisfied, or would prefer not to raise it with me directly, you can contact one of the independent organisations listed here.
If you need an interpreter, you can use the Translating and Interpreting Service (TIS National) on 131 450.
Independent options
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Office of the Health Ombudsman (Queensland)
Queensland’s independent health service complaints agency. It handles complaints about health services and practitioners in Queensland, including speech pathologists.
Phone: 133 646
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Speech Pathology Australia
The national professional body. Its Ethics Board considers concerns that a member or Certified Practising Speech Pathologist has breached the Code of Ethics.
Phone: 1300 368 835
Speech Pathology Australia ethics complaint form (external website)
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NDIS Quality and Safeguards Commission
For NDIS participants: concerns about the quality or safety of NDIS supports, from registered or unregistered providers.
Phone: 1800 035 544
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Office of the Australian Information Commissioner
For concerns about how your personal or health information has been handled, after raising them with me first.
Phone: 1300 363 992
What about Ahpra?
Speech pathology is not one of the professions registered through Ahpra (the Australian Health Practitioner Regulation Agency), so Ahpra does not handle complaints about speech pathologists. In Queensland, contact the Office of the Health Ombudsman instead — it is the single entry point for health service complaints and works with Ahpra where a registered practitioner is involved.